At Ora Origins, trust is part of the ritual.

When you visit our website, place an order, contact us, join our mailing list or engage with our brand, you may share personal information with us. We treat that information with care, respect and responsibility.

This Privacy Policy explains how Ora Origins collects, uses, stores and protects your personal information.

Who We Are

This website is operated by Ora Origins, a premium wellness brand offering collagen, creatine monohydrate, ashwagandha, moringa, Celtic salt and daily wellness products.

For privacy-related questions, please contact us at:

Ora Origins
Email: info@mjksuppliers.com
Phone / WhatsApp: 076 054 6101
Location: 38 Bronkhorspruit Street, Norkem Park

Personal Information We May Collect

We may collect personal information when you:

  • visit our website;
  • create an account;
  • place an order;
  • complete a contact form;
  • subscribe to our newsletter;
  • contact us by email, WhatsApp, phone or social media;
  • take part in a promotion, offer or campaign;
  • request product guidance or customer support.

The personal information we may collect includes:

  • your name and surname;
  • email address;
  • phone number;
  • billing address;
  • delivery address;
  • order details;
  • payment confirmation details;
  • account login details, where applicable;
  • messages or enquiries you send to us;
  • product preferences or wellness interests that you choose to share;
  • website usage data such as pages visited, browser type, device information and cookies.

Please do not send us sensitive medical information unless it is necessary for your enquiry. Ora Origins products are wellness products and are not intended to replace professional medical advice.

How We Use Your Information

We use your personal information to:

  • process and deliver your orders;
  • communicate with you about your purchases;
  • respond to enquiries and support requests;
  • provide product guidance where requested;
  • manage your account;
  • send order updates and delivery notifications;
  • process returns, refunds or exchanges;
  • improve our website, products and customer experience;
  • send marketing emails if you have chosen to receive them;
  • prevent fraud, abuse or unauthorised activity;
  • comply with legal, tax, accounting and regulatory obligations.

We only use your personal information for purposes that are relevant to Ora Origins and the services you requested from us.

Orders, Payments And Delivery

When you place an order, we collect the information needed to process your purchase and deliver your Ora Origins products.

This may include your name, contact details, delivery address, billing details and order information.

Payments may be processed through secure third-party payment providers. Ora Origins does not store your full card details on our website.

Courier and delivery partners may receive the information needed to deliver your order, such as your name, phone number and delivery address.

Marketing And The Ritual Letter

If you subscribe to our mailing list, we may send you Ora Origins updates, product education, launch notes, offers and wellness ritual content.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

We will not sell your personal information to third parties for marketing purposes.

Cookies And Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies help us understand how visitors use our website, remember certain preferences, improve functionality and measure website performance.

Cookies may be used for:

  • website functionality;
  • analytics;
  • remembering cart items;
  • improving user experience;
  • marketing or advertising performance;
  • security and fraud prevention.

You can adjust your browser settings to refuse or delete cookies. Please note that some website features may not work properly if cookies are disabled.

How We Share Your Information

Ora Origins may share your personal information only where necessary and appropriate.

We may share information with:

  • payment providers;
  • courier and delivery companies;
  • website hosting providers;
  • email marketing platforms;
  • customer support tools;
  • accounting or legal service providers;
  • fraud prevention and security providers;
  • authorities where required by law.

We only share the information needed for that specific purpose.

We do not sell your personal information.

How We Protect Your Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

These steps may include:

  • secure website hosting;
  • password-protected systems;
  • limited access to personal information;
  • secure payment processing;
  • website security tools;
  • staff or service provider confidentiality measures;
  • regular review of website and data practices.

No online system is completely risk-free, but Ora Origins aims to handle your personal information with care and accountability.

How Long We Keep Your Information

We keep personal information only for as long as necessary for the purpose for which it was collected, unless a longer retention period is required or allowed by law.

For example, we may keep order and transaction records for tax, accounting, legal or customer service purposes.

When personal information is no longer needed, we will take reasonable steps to delete, destroy or anonymise it.

Your Rights

Under POPIA, data subjects have rights relating to their personal information, including the right to know when personal information is collected, request access to personal information, request correction or deletion where necessary, object to certain processing, object to direct marketing, and submit a complaint to the Information Regulator.

You may contact Ora Origins to:

  • ask what personal information we hold about you;
  • request access to your personal information;
  • ask us to correct or update your information;
  • ask us to delete certain information where legally allowed;
  • withdraw consent for marketing;
  • object to direct marketing;
  • ask questions about how your information is used.

We may need to verify your identity before processing certain privacy requests.

Direct Marketing

Ora Origins will only send you marketing communication where we are legally allowed to do so.

You may unsubscribe from marketing emails at any time.

Unsubscribing from marketing emails will not stop important service messages, such as order confirmations, delivery updates or customer support communication.

Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

Ora Origins is not responsible for the privacy practices, content or security of third-party websites. We encourage you to read their privacy policies before sharing personal information with them.

Children’s Privacy

Ora Origins products and website are intended for adults.

We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided us with personal information without proper consent, please contact us so that we can assist.

Product Guidance And Wellness Information

Ora Origins may provide general wellness and product information relating to collagen, creatine monohydrate, ashwagandha, moringa, Celtic salt and daily wellness routines.

This information is for general educational purposes only and should not be treated as medical advice.

If you are pregnant, breastfeeding, taking chronic medication, have a medical condition or are unsure whether a product is suitable for you, please consult a qualified healthcare professional before use.

Data Breaches

If we become aware of unauthorised access to personal information that may affect you, we will take reasonable steps to investigate, reduce the risk of harm and notify affected parties or authorities where required by law.

International Service Providers

Some of the tools or platforms we use may store or process information outside South Africa.

Where this happens, we aim to use reputable service providers and take reasonable steps to ensure that your personal information remains protected.

Complaints

If you have a concern about how Ora Origins handles your personal information, please contact us first so that we can try to resolve the matter.

You may also contact the Information Regulator South Africa, which is empowered to monitor and enforce compliance with POPIA.

Updates To This Policy

Ora Origins may update this Privacy Policy from time to time.

The latest version will always be available on our website. Continued use of our website after changes are published means you accept the updated Privacy Policy.

Contact Us

For privacy-related questions, requests or complaints, please contact:

Ora Origins
Email: info@mjksuppliers.com
Phone / WhatsApp: 076 054 6101
Location: 38 Bronkhorspruit Street, Norkem Park